WebFile for Victim/Witness Advocates - Creating a New Claim

To create a new draft claim application, log into WebFile and click the blue and white plus button at the bottom right corner of screen. A new claim application will then populate for your completion.

The Advocate's Note

The first section of the application allows the Advocate the opportunity to enter special Advocate notes for consideration. For example, a statement of good cause on why an application or police report was submitted past the eligibility requirement deadline may be entered here. You may also enter feedback on charity care eligibility, language or special disability needs, or information on whether or not the victim is cooperating with the criminal justice process. Please also enter employer information in this section. Any information that can help with processing the claim is relevant and should be included.

The Victim

Enter all fields marked required (*) to complete the victim information section. When the section is complete, you will see the yellow flag turn green.

The Claimant

When entering the claimant information, you can use the “Same as Victim” check box when they are the same person. This will auto-populate the section with the victim’s information. Please do not use this if they are NOT the same person. Checking the box and changing the name will create an error and be unable to submit the claim successfully.

The Incident

Please complete all relevant sections regarding the crime incident. The included incident type listing is not all-inclusive. Please select the option that best represents the criminal incident. The question of domesticity relates to whether or not this incident is domestic violence, and is a required field.

The Offender(s)

If the offender is unknown, simple check the relating box (1). If the offender is known, click “Add” (2), then “Create New Offender” (2a). Do not search an offender’s name and select it or you will create a system error. Always select “Create New Offender” and provide the required information. Once the offender information is complete, select the blue “Create Offender” button (2b).

Employment

For this section, please do NOT create an employer in the system. Simply answer the yes or no question about whether the incident occurred at work. Instead, please provide known employment information in the Advocates Notes section of the claim application.

Insurance

It is very important for VVF to have all information on known collateral resources and insurances. If there are none, click “No” (1). If there are one or more, click “Yes” (1), then please use this section to enter all known insurance and collateral resources by selecting “Create” (2) and inputting all insurance details. Next, click “Create Insurance” (3) to save each type of collateral coverage. (The box will turn blue and become clickable after all information is entered.) Consider coverage for health, life/burial, automobile insurance (including that of the offender if known and related to an automobile claim), homeowner’s/renter’s insurance, charity care, and others. The drop-down arrow provides a number of selection options to prompt your completion. Virginia law makes the Virginia Victims Fund the payer of last resort, Relevant collateral resources vary depending on the type of crime.

Expenses and Collateral Resources

Complete list of expenses and collateral resources

Dependents

Please add dependent information to the claim if there are related crime incident expenditures, such as mental health counseling for witnesses of domestic violence or grief counseling.