For Service Providers
Important Information about VVF
The Virginia Victims Fund (VVF) is a reimbursement-based program for eligible victims of crime. VVF is not an insurance program.
Important Information for Service Providers
To ensure timely and accurate processing of claims, service providers should be familiar with the VVF program criteria and documentation requirements.
Claim Eligibility
Before VVF can consider reimbursement, a claim must be deemed eligible. Eligibility may change during the process if new information arises—such as the victim’s involvement in the crime or dismissal of charges.
Key Reminders for Service Providers
- Patients remain responsible for payment, even if a VVF claim is filed. The claims process may not align with standard billing timelines.
- Under Code of Virginia § 19.2-368.11:1(G), VVF is the payer of last resort. Claimants must exhaust all other resources (e.g., insurance, restitution, settlements) before VVF can pay.
- VVF does not pre-authorize expenses.
- If providers do not accept insurance, VVF requires claimants to file a claim with their insurance for services rendered before seeking reimbursement from VVF.
- A Memorandum of Agreement on file with the provider
- A W9 Form completed
- Itemized, detailed bills for services rendered
- Explanation of benefits from all applicable collateral resources
- All other documentation as deemed necessary by policy for each provider type
§ 19.2-368.6 of the Virginia Code directs that Health care providers, as defined in § 8.01-581.1, shall provide medical and hospital reports relating to the diagnosis and treatment of the injury upon which the claim is based to the Commission, upon request.
Per the Code of Virginia, it is illegal for providers to place an account in collections that is under consideration at the Virginia Victims Fund.
§ 19.2-368.5:2. Effect of filing a claim; stay of debt collection activities by health care providers.
A. Whenever a person files a claim under this chapter, all health care providers, as defined in § 8.01-581.1 that have been given notice of a pending claim, shall refrain from all debt collection activities relating to medical treatment received by the person in connection with such claim until an award is made on the claim or until a claim is determined to be non-compensable pursuant to § 19.2-368.11:1. The statute of limitations for collection of such debt shall be tolled during the period in which the applicable health care provider is required to refrain from debt collection activities hereunder.
B. For the purpose of this section, "debt collection activities" means repeatedly calling or writing to the claimant and threatening either to turn the matter over to a debt collection agency or to an attorney for collection, enforcement or filing of other process. The term shall not include routine billing or inquiries about the status of the claim.
Questions about the status of an account should be directed to Status@vvf.virginia.gov.
Please note: VVF is unable to provide status to any providers without having received a Memorandum of Agreement first.