Contact Us

Please send all postal mail to:
Virginia Victims Fund
PO Box 26927
Richmond VA 23261


To contact us by phone: 1-800-552-4007
Customer service is available via phone from 8:30am until 4:45pm, Monday through Friday with the exception of state and federal holidays. If you are calling to ask specific questions about a claim, please have the claim number available when you call.

Please allow 2 business days for a return call when leaving a voicemail.


To submit claim documentation:
Fax: 804-823-6905

Please allow 2 business days to confirm receipt of documents.
Please keep your fax confirmation page for your records.
Please Note: We do not provide claim status via email. Please call our office at the number above to inquire about claim status. **This is not applicable to medical providers.


To reach the Crime Victim Ombudsman:
Toll-Free Line: (800) 552-4007
This is not a hotline. If you need emergency assistance, dial 911.


Mail: Virginia Victims Fund, PO Box 26927, Richmond VA, 23261

Please allow 30 business days for a response to your request.


For assistance with WebFile or to request Trainings:

Please provide a description of the request/issue and a screenshot of any error message received.


To reach the SAFE Payment Program:
Fax: 804-823-6907


For technical questions or difficulties with the website: