Contact Us

In person assistance is available by appointment only. Please email us at appointment@vvf.virginia.gov with your name, telephone number and what type of assistance is needed. Someone from our office will contact you within two business days.

Please send all postal mail to:
Virginia Victims Fund
PO Box 26927
Richmond VA 23261

Customer service is available to answer calls Monday through Friday, except on state and federal holidays. If you call during non-business hours or are prompted to leave a message, please leave a detailed message that includes your name, phone number, and claim number. Calls will be returned as quickly as possible.

To submit claim documentation:
Email: info@vvf.virginia.gov
Fax: 804-823-6905

Please allow 2 business days to confirm receipt of documents.
Please keep your fax confirmation page for your records.
Please Note: We do not provide claim status via email. Please call our office at the number above to inquire about claim status. **This is not applicable to medical providers.

To reach the Crime Victim Ombudsman:
Toll-Free Line: (800) 552-4007
This is not a hotline. If you need emergency assistance, dial 911.
Email: CICFOmbudsman@vvf.virginia.gov

Mail: Virginia Victims Fund, PO Box 26927, Richmond VA, 23261
Email: status@vvf.virginia.gov

Please allow 30 business days for a response to your request.

For assistance with WebFile or to request Trainings:
Email: VVFOutreach@vvf.virginia.gov

Please provide a description of the request/issue and a screenshot of any error message received.

To reach the SAFE Payment Program:
Email: SAFE@vvf.virginia.gov
Fax: 804-823-6907

Click here to sign up for emails with updates and announcements for the VVF program.

VVF uses MailChimp and other platforms to share updates and announcements.

For technical questions or difficulties with the website:
Email: webmaster@workcomp.virginia.gov