Guidelines for Uploading into WebFile:
- The document must be in PDF format.
- The document must be a non-encrypted PDF.
- The total size of the PDF upload cannot exceed 15MB.
- Please upload all documents of the same type together (i.e. all bills together in one upload, all records together in one upload, all insurance/charity-related documents together in one upload). It is also helpful if these documents are uploaded in chronological order.
Terms:
Document Type:
- Medical Bill/Invoice is the itemized, detailed billing statement. While you can include Health Insurance Claim Forms (HICF), we may not be able to determine expense eligibility without a detailed statement that includes the date of service, description of treatment, amount charged, any amounts paid and the patient liability.
- Medical Record includes the patient’s Treatment Chart, Discharge Summary, History & Physical, Radiology Reports, Lab Reports, Operative Notes, Consultation Notes, etc.
- Collateral Resource Info is the insurance explanation of benefits paid and/or denied,
as well as the charity care decision (if applicable).
- Other should only be used for document types not already listed and may include documents such as negotiated agreements, SAFE Request for Payment Form, etc.
Document Description:
It is not necessary to include a description, however, you can
include notes about the document or expense in this box, limited to 50 characters.
