WebFile for Providers - Accessing Claims

The “My Claims” screen is viewable after logging in.

• The “My Claims” screen will show a broad overview of all claims currently associated with your account
• All new claims associated with your FEIN will be automatically added here.
• SAFE claims are easily identifiable by the claim number. If the last 4 digits of the claim number start with the number 6 or above, it is a SAFE claim.
• To remove a claim from your list, click on the Remove Claim icon. It can be re-added through Claim Search, if needed.
• To access a claim, click on the claim number

Searching for Claims

The “My Claims” screen is viewable after logging in. From there, click the “Search Claims” toggle on the top right.

On this screen you can search for a particular claim and view Recent Notifications sent by VVF requesting medical records, detailed bills and Explanations of Benefits from insurance. Recent Notifications are displayed for the past 60 days only. To view older notifications, you can access a detailed view of the claim using the “My Claims” portlet.

Notifications are in order of date sent, with the most recent first. Click on the blue hyperlink under Notification Type to open the document. To see the claimant’s authorization for release of information, view the detailed claim by clicking on the claim number on the “My Claims” screen.

Once you click on the claim number on your My Claims screen or after searching for a claim, a detailed view of the claim will be shown. This is the “Claim View” and is divided into four sections: Claim Header, Expenses, Notifications and Upload.